| My wife and I were in the market for a new vehicle and began where we purchased our last two vehicles at Balise Ford of Wilbraham. We have been pleased with our last two purchases and decided to give Balise first crack at our business once again. We were very pleased. David Zhilyaev was very helpful with our questions and supplied us the information we needed to make the best selection for our family. David answered all of our questions and tried his best to meet our needs....not his. No sales pitch just honest information. That made our decision easy. He supplied the facts and after several days of negotiations we knew we made the right decision returning to Balise. If you want to avoid the high pressure and get answers Balise of Wilbraham would be our recommendation. --dealerrater.com reviewer lap14
I decided to purchase a new Ford Taurus using the internet. I live in CT, but Balise Ford came up. Although ititially reluctant, I must admit this was one of the best experiences in purchasing a car. From Lisa who handles internet inquiries, to Dave and Brian, everyone was friendly, professional and caring. Everyone exhibit the patience and concern as we configured my new car. They gave me the purchase price of the new Ford Taurus Limited and a trave in value on my current car. I beleive that they gave me the best value for the transaction. The followup and communication during the build process was excellent. The car was delivered and the every single promise and commitment was fulfilled. The trade in value continued to be honored and the expertise of registering my car in Connecticut and transferring the plates was efficient and painless. I give my respect to the entire organization. I have recommended several friends and associates to call on Balinse Ford becasue the honest, friendly and professional in caring for their customers. A job well done! --dealerrater.com reviewer MikeGroff As a college student on a budget and 100 miles a day for commuting, I picked a 2012 Ford Focus with a manual transmission for lower vehicle cost and better fuel efficiency. I told Pete exactly what I wanted in terms of model, packages, and color. He searched and found one match in a 500 mile radius. He dispatched a team to drive and pick up the vehicle. Test driving the car put a smile on my face. Everyone I worked with was knowledgeable and professional. Pete made the experience of purchasing a vehicle easy, fun, no-pressure, and very comfortable. The Balise team worked with me at my pace and no faster. I could not be happier with the deal, service, overall experience, and the car itself. A+, thank you Balise. --dealerrater.com reviewer JRadz My experience with Balise Ford of Wilbraham was the ULTIMATE BEST EVER! Steve was very knowledgeable and treated me with superb respect. I will come back here for my next purchace and will tell all of my friends and family about Balise Ford. It's not everyday that you meet a great sales team. Thank you Balise and Steve for all of your generosity! --dealerrater.com reviewer jenvincelette Found a vehicle I was interested in on their web site. Drove out from the Worcester area. From the moment we walked in the entire staff was courteous and friendly. I was only looking to view and possibly test drive the used vehicle but wound up purchasing it. Both the salesperson and the finance person were knowledgeable and helpful in ensuring that the vehicle was in fact what I desired and that the payment numbers worked toward my budget. I had been to several other dealers, but these folks out classed all the others. I would recommend Balise to anyone looking to purchase a new or used vehicle. --dealerrater.com reviewer Jwilson2555 Drove all the way to Wilbraham from Cape Cod to deal with Balise Ford. They had the new 2011 F350 4x4 Crew Cab Lariat I needed and had a deal I could not beat. They handled the trade in and sale flawlessly. Brian the saleman spent all the time I needed to familarize me with the new Sync system in the truck, he even paired my Droid phone to the truck so I could use it on the ride back to the Cape. Tim the finance guy saved me an extra $100 a month by going the extra distance to search out every rebate and finance offer available from a ton of different banks. Its rare that you leave a dealer with more than you expected for less than you intended to pay, but thats exactly what happened in this case. Great dealership, no pressure and a GREAT deal!!!!! --dealerrater.com reviewer riptidecharters I bought a 2007 Ford Edge from Balise Ford. I was very impressed with the professionalism of the staff. I worked with both Steve and Tim for the final purchase of my Edge. I live out of state, and it was great that they arranged delivery of the vehicle. Steve was very knowledgeable about the Edge and I liked the excitement he showed towards the vehicles. Tim was a great help with financing options and solutions. I never felt pressured at any point, received a good value for my trade, and I felt comfortable in the showroom. I would recommend purchasing cars from Balise. As I will in the future. --dealerrater.com reviewer eastcoastmariner I bought a new 2011 Ford Fiesta from Balise Ford and I was extremely satisified by both the professionalism and skill that Steve and Tim brought to the purchase. They were good explaining the car itself and Tim was great with the financing options. Its a very low stress atmosphere and they will help you get what you NEED, which is the mark of a great sales team. I would use Balise Ford for my next purchase as well and the best that I can say is that I would send any friend of family member too them without hesitation. Thanks guys! --dealerrater.com reviewer jferrell I had a great experience with this helpful and knowledgeable staff. All the features of my new F-150 and the complexities of buying a car were very well explained. No questions left unanswered, I felt listened to. I highly recommend this dealership for new Fords, but I'm sure their professionalism extends to used cars as well. --dealerrater.com reviewer Tlrmcdonald Saw a preowned vehicle online at this dealership that interested me, made a call to the dealership and spoke with Ed in sales, we made our deal on the phone and it was important to me that the car be represented correctly as i had a 90 mile drive to the dealership. Got there, car was exactly as represented in ad. made the purchase and drove the car home. Car had a mechanical problem, spoke with Brian the sales manager, had the car towed back to dealership, car was immediately repaired and Brian had someone from the dealership drive the car more than half way to meet up with us. This is what i call customer service. --dealerrater.com reviewer becben I have purchased two used vehicles from this dealership and Im sure there will be more! The selection was outsanding and the prices were even better! The finance guy (Tim) was great. He let me know about the extended warranty which saved me thousands in repairs and was never pushy! He seemed truly intersted in what would work for my needs. A great local dealer! --dealerrater.com reviewer Onetactical Not only did I feel welcome I felt at home. We have never bought a vehicle from a dealer before and we were told to go try balise. We were looking for sonething very specific and while other dealers would not giveus the time of day. Balise Ford sat us down and assured us that they could get what we wanted. And they did. Right down to the tee. The business manager TIM did a great job presenting our warranty options. Highly recommend Balise Ford. --dealerrater.com reviewer mazda3grey My husband and i knew we wanted and needed a 4wd vehicle because we live in the hilltowns...from the minute we came into balise ford of wilbraham, (met Stephen Phaneuf and Tim Lavoie right away), we knew this was the place...we knew what we wanted and the inventory of ford escapes (2011) was great...Stephen and Tim worked with us for the best deal...they gave us top dollar for our trade in(as a matter of fact, it was a 2005 honda accord that we purchased brand new at balise honda in w. springfield!) and gave us all the incentives available at that time...let us just say that we did not plan on purchasing a vehicle that day necessarily....this was after all the FIRST place we went to....Tim and Stephen were not pushy, they were so friendly and let us take our time looking at and driving the vehicle. Stephen was so knowledgeable and believe it or not, have not had to look at the manual once so far! thanks Stephen! Tim explained everything to us..the best warranty options, so honest, professional, we recommend this dealership to everyone!!!!!! Thanks for the great experience! These two individuals certainly are huge assets to this dealership and are the reason we bought this beautiful vehicle that day!!!!!! Thanks!!!! --dealerrater.com reviewer jobill I continue to have a positive experience with the Balise Ford team post sale. David and Brian were great to do business with. They were prompt with their responses to my questions and flexible when adapting to my hectic schedule. The Flex so far is a great vehicle. This is our first new American car purchase after purchasing foreign cars for 20+ years. The Balise team was a big contributor in my buying decision, great work! --dealerrater.com reviewer EccoFlex The reason for the high rating is two fold. First, these guys know their business and it shows in thier expert advice which creates customer confidence. Secondly, they understand what real customer satisfaction is and they work toward it in all aspects of sales and service. It is hard for them to hide how much they really care about their customers so when I do business with the Balise Ford of Wilbraham team, I'm doing business with friends who I trust. I highly recommend Balise Ford of Wilbraham for sales and service. --dealerrater.com reviewer snowhawk2 Great Salesman and great after sales help! Have bought numerous vehicles from Balise Ford and will continue to do so. They have always been available for work on vehicles and give great deals on oil changes, etc. They also got me a great deal in financing so I got a better rate. --dealerrater.com reviewer erinpin last week my husband and i purchased a 2011 limited edition ford escape. we cannot say enough good things about stephen phaneuf and tim lavoie...true professionals and truly are assets to that dealership-- we constantly tell people about ford balise and highly recommend you to everyone. thank you for an awesome experience! --Tell Mike submission from William & Joann D. Tony the sales manager really worked with me. They located the truck I needed (I did have to compromise in color because they couldn't find silver)and gave me $1,200 more than the next closest dealer who had one in on their lot. The delivery process was pretty smooth. --dealerrater.com reviewer longmark14 |